Refund Policy for PDFQuiz

All sales are final. PDFQuiz does not offer refunds for change of mind.

Before you subscribe, use the free plan to confirm the tool does what you need. That is what it is there for.

1. All sales are final

PDFQuiz is a digital service delivered instantly. Every generation calls paid AI processing that we pay for on your behalf, and that cost is incurred the moment you use it and cannot be recovered. Once your subscription is active the Service has been delivered in full and the fee is earned, whether or not you actually use it.

By subscribing you expressly ask us to start providing the Service immediately and acknowledge that you thereby lose any statutory right of withdrawal or cooling-off period that would otherwise apply once performance has begun.

2. What is never refunded

The following are not grounds for a refund, in whole or in part:

Changing your mind, or no longer needing the tool.
Not using the Service, or using it less than you expected to.
Forgetting to cancel before a renewal date, or cancelling straight after one.
Dissatisfaction with the wording, difficulty or accuracy of AI-generated questions. Output is probabilistic and varies by source document; the free plan exists so you can judge quality before paying.
A feature not existing, or not working the way you assumed, where it is not described on our pricing page.
Your document being unsuitable, unreadable, corrupted, encrypted or too short to generate from.
Buying the wrong plan, term or number of seats.
Part-periods after cancellation. Access runs to the end of the paid period and is never pro-rated.
Anyone else using your account, including where you shared your login.

3. The only exceptions

We refund only where one of the following applies, and only to the extent of the affected charge:

Duplicate charge. You were billed twice for the same period through a fault in our billing.
Unauthorised charge. Your payment method was used without your authority and you report it within 14 days.
Total failure of service. A confirmed fault on our side made the Service entirely unusable for a continuous period, you reported it to us at the time, and we were unable to resolve it. Partial degradation, slow generation, and problems with your own device, browser, network or file are excluded.

Where a refund is granted it is our sole and entire liability, is limited to the amount you actually paid for the affected period, and is issued to the original payment method only. Granting one refund does not create any entitlement to another.

4. How to request one

Requests must be submitted through our refund request form within 14 days of the charge. Requests sent by any other route, or after 14 days, are not considered.

The form asks only for what we need to identify the payment and assess it against section 3. We review requests in the order received. PDFQuiz is a low-cost, self-service tool without a live support team, so this can take some time. We do not offer live support or guaranteed response times, and we do not enter into correspondence about declined requests.

Initiating a chargeback instead of using this process is a breach of our Terms and results in immediate and permanent closure of your account.

5. Cancelling

You can cancel at any time from your account settings, in a couple of clicks, with no need to contact us. Cancelling stops all future renewals immediately. You keep access until the end of the period you have already paid for. Cancelling is not a refund request and does not trigger one.