Payments are final. A refund is possible in three cases:
- You were billed twice for the same period through a fault in our billing.
- Somebody used your card without your authority, you report it within 14 days, and the records held by us and by our payment provider bear that out.
- A confirmed fault on our side made the Service entirely unusable for a continuous period, you reported it at the time, and we could not resolve it.
Other situations, such as changing your mind, forgetting to cancel before a renewal, or being unhappy with the generated questions, are not grounds for a refund.
The full Refund Policy explains why.
This form is the only accepted channel, and requests must be made within 14 days of the charge.